Certificate in Client Care & Consultation
Professional communication and client relationship management
Accreditation Code
BA-C-019
Program Details
Duration
4 weeks
Level
Professional
Format
Communication Training
Prerequisites
- Basic beauty therapy knowledge
- Interest in customer service
- Good communication skills
- Professional attitude and appearance
Learning Outcomes
Upon successful completion of this program, you will be able to:
- Master professional consultation techniques
- Apply effective communication and listening skills
- Execute comprehensive client assessments
- Manage difficult situations and complaints
- Develop long-term client relationships
- Implement professional boundaries and ethics
Assessment Methods
- Role-play consultation scenarios
- Client communication assessments
- Conflict resolution demonstrations
- Professional presentation evaluations
Career Opportunities
This certification opens doors to various career paths:
- Client Relations Specialist
- Beauty Consultant
- Spa Reception Manager
- Customer Service Manager
- Beauty Therapy Coordinator
Program Overview
Duration: 4 weeks
Course Syllabus
Professional Communication Skills
1 week (20 hours)
Learning Outcomes:
- Master verbal and non-verbal communication
- Apply active listening and questioning techniques
- Understand cultural sensitivity and diversity
- Develop professional telephone and email skills
- Apply empathy and emotional intelligence
- Master professional presentation and appearance
Consultation Techniques and Assessment
1.5 weeks (30 hours)
Learning Outcomes:
- Conduct thorough client consultations
- Apply systematic assessment techniques
- Understand contraindications and limitations
- Master record keeping and documentation
- Apply treatment planning and recommendations
- Understand legal and ethical requirements
Client Relationship Management
1 week (20 hours)
Learning Outcomes:
- Develop client retention strategies
- Apply follow-up and aftercare protocols
- Master appointment scheduling and management
- Understand client loyalty programs
- Apply upselling and cross-selling techniques
- Build trust and professional credibility
Conflict Resolution and Problem Solving
0.5 weeks (10 hours)
Learning Outcomes:
- Apply conflict resolution techniques
- Manage complaints and dissatisfaction
- Understand de-escalation strategies
- Apply problem-solving methodologies
- Know when to escalate issues
- Maintain professionalism under pressure